Software Needs Analysis
Here at Advanced Information Management, we offer a wide range of services that ensure your company will enjoy the best return on its investments by successfully selecting and implementing the proper software solutions. We offer several options for software training and implementation to give your staff the knowledge they need for using your new software properly and efficiently.
Starting with thorough software needs analysis, our specialists work with your staff to discuss the key issues that face your company. Consulting with us about issues involving your company’s existing business processes, limitations of your current software, reporting needs, data conversion issues, and implementation timeframes helps us to get a better idea of your needs. After determining the best option for your business, the process of software selection begins. We tailor your software program to meet the unique needs of your organization, so you’ll have access to features that pave the way to a successful future.
Convenient Software Systems Training Options for Your Staff
We offer a number of convenient onsite systems training to accommodate your staff and their busy schedules. Our module training is geared toward your distinctive business groups (accounting, production, compliance, formula management, and any other areas). The training process is designed to focus on the usage and setup of the software modules. Training manuals with hands-on exercises give learners the optimum benefit while offering a tangible source of information.
Our classroom training is ideal for larger groups in an atmosphere with focused learning and fewer interruptions. We provide all of the materials and hardware necessary for training in an environment that is free from distractions. As the host of a well-recognized Sage Software-Certified Student Course Curriculum, we have a Sage-Certified Trainer on staff throughout the training process. Web-based training is ideal for accommodating any schedule on short notice. Your staff can sit comfortably at their own desks while receiving the module training they require. This is ideal for students who are located at a distance and can also be arranged for shorter periods of time or as a follow-up to onsite or classroom training.
Implementing Your New Software the Right Way
Once the training period is complete, implementation begins. This includes module setup, data input or data conversion (if necessary), business process integration, and the optional running of a parallel environment with current software. We will continually monitor the implementation process to ensure its successful completion and targeted go-live date. Our staff is also available to assist with software product updates as they become available.
Ongoing Technical Support When You Need it Most
While the software includes a significant number of customizable reports, your company may need additional specialized reports. Unique custom reports that are essential to your business can be written using Crystal Reports or other tools. We can also help you with further customizing your software’s menus, lookups, screens, text, online documentation, or online help.
Our ongoing technical support is available by telephone from 8:00 a.m. to 5:00 p.m. (PST) Monday through Friday. Scheduled technical support appointments can be arranged with AIM’s product experts. To contact technical support and report an issue, please call us at (714) 812-4245.
Contact us for more information on our software needs analysis. We provide business management software solutions to clients nationwide.