Field Service Management
Contract Administration ♦
Maintain unlimited contract price books, monitor profitability against service calls, and recognize revenues through five different methods.
Depot Management ♦
Track parts, labor, and expense details. Create a Parts Usage report. Manage spare parts and trunk-and-lot-tracked stock inventory.
Preventive Maintenance ♦
Forecast purchasing and scheduling requirements based on time in service or product usage. Coordinate open service requests with upcoming preventive maintenance calls. Track details of Preventive Maintenance activities.
Service Call Management ♦
Track and update new and historical service calls against a contract, service warranty, and current inventory. Time execution, coordinate customer schedules, assign appropriately skilled technicians, and escalate calls automatically.
♦ Business Essentials Edition ♦ Advanced Management Edition
♦ A La Carte Modules on BE ♦ A La Carte Modules on AM