Services

AIM offers a range of services that will ensure your company has selected and successfully implemented the exact modules required to get the best return on its’ investment.  Software training and implementation services are available in several choices giving your staff the knowledge they must have to use the software properly and efficiently.

Needs Analysis

Beginning with a needs analysis, AIM specialists will work with your knowledgeable staff to discuss key issues facing your company.  Issues that include your company’s current business processes, limitations of existing software, reporting needs, data conversion issues and implementation time-frame will get us off to the best start possible!

Training

On-site training is offered to best accommodate your staff and their busy schedules.  It is the most convenient training available.  Module training is geared for your distinctive business groups (accounting, production, compliance, formula management or other areas).  Training is designed to focus on the usage and set-up of the modules.  Training manuals with hands-on exercises give learners optimum benefit.

Classroom training is ideal for larger groups. We provide the materials and hardware for the training in an environment free from distractions.  Classroom training is ideal if you need an atmosphere with focused learning and fewer interruptions.  Training manuals with hands-on exercise facilitate classroom training.

AIM is recognized as offering Sage Software Certified Student Course Curriculum with a Sage Certified Trainer on staff.

Web-based training is ideal to accommodate any schedule in short notice!  Your staff can sit comfortably at their own desk and receive the module training they require.  This is often used when students are located at a distance.  Also, it can be arranged for shorter periods of time or as a follow-up to on-site or classroom training.

Implementation

Once training is completed, implementation begins.  Implementation includes module set-up, data input or data conversion (if necessary), business process integration, and optionally running in a parallel environment with current software  The implementation process will be continually monitored to ensure successful completion and targeted go-live date. 

Customizations and Custom Reports

Though the software includes a significant number of customizable reports, your company may need additional specialized reports.  Unique custom reports that are essential to your business can be written using Crystal Reports or other tools.  We can also help you with further customizing your software’s menus, lookups, screens, text, online documentation or online help.

AIM Technical Support

AIM technical support is available by telephone from 8 a.m. – 5 p.m. (PST) Monday through Friday.  Scheduled technical support appointments can be arranged with AIM’s product experts.  To contact technical support and report an issue, please call (714) 812- 4245.